faqs

What will shipping cost me?

Shipping rules are as follows:

All items have separate shipping rates.

If you purchase $45.00 or more in items that are shipped to the same address, shipping is free.

*We will ship to HI, AK, PR and international, just contact us and we’ll get you a quote.* Shipping is free if shipped in the upper 48*.

If you order by 2 pm EST, your order is guaranteed to go out the same day. Orders processed after 2pm Monday-Friday will ship the following day. Orders taken on Saturday and Sunday will ship on Monday.

Above the Coals LLC is proud to use the United States Postal Service Priority and First Class mail service for shipping in the United States and abroad. We offer registered mail to international destinations.

Purchasing and Email Contact

As a customer of Above the Coals BBQ LLC, upon purchasing any items from us, we will include you in our email list. If you wish to “opt-out” of this list, you can do so at any time. Additions to our email list usually take 2-4 weeks and our list will never be sold, rented, or shared.

Returns:

Seasonings are not returnable, but defective empty shaker bottles/lids can be exchanged for the same. Shipping and handling charges are nonrefundable. Recipient is responsible for sending the item(s) back to “Above the Coals BBQ/Grill Seasonings.”

We strongly urge all of our customers to email us at sales@abovethecoals.com with a photograph of the defective item.

Contact:

We are available primarily by email at sales@abovethecoals.com for sales and return(s) questions. If you require a call back for questions regarding your shipment or purchase, please state that in the message and we’ll respond to you as quickly as possible. We are also available to contact through our “Contact Us” tab at the top of the page.

Above the Coals BBQ/Grill Seasonings is located in northern NJ and all seasonings are proudly made here in the USA

Our seasonings contain no MSG. We use fresh green peppers that are dehydrated the day before processing the recipe for “2 Alarm.” All recipes are made to order based on the previous days sales. Freshness of our seasonings is very important to us here at ATC.

We pride ourselves on the handcrafted process, freshness of the product, and the fact that it is like no other on the market.

Our ordering line is available 24/7/365 at 1-312-285-0230. Please leave a detailed message with what you are interested in, a return phone number or an email and we will call you back to confirm your order and process payment.

Above the Coals is proud to take PayPal for online orders, and able to process phone and delivery orders through our mobile payment processor. Payments made over the phone with a credit/debit card will be charge a service fee of $1.00.